Clinic administrators, practice managers and care facility operators · Quebec and Ontario
Security, network and telephone systems for clinics, medical and dental offices and care facilities
A clinic is open to anyone who walks in, yet a few steps from the waiting room there are medication, records and equipment that only staff should reach. Vega Security installs the doors, the phones and the network that keep the two apart.
Open to patients, closed to everyone else
The front door of a clinic has to stay welcoming, and everything behind the reception has to stay controlled, without turning the place into a fortress. At the same time the telephone is the real front door: when the lines are full at opening time, patients give up and the reception falls behind for the rest of the day.
We work for the administrator or the practice manager of a medical, dental or specialist clinic, for the owner of a group of clinics, and for the operator of a care facility for seniors. Patients and their families are never our client; the organisation that runs the place is.
- One step from the waiting room to the pharmacy cabinetThe door between the public area and the clinical area is unlocked all day, because a key would slow everyone down.
- Phones that ring unansweredCalls arrive all at once, nobody knows how many were missed, and the after-hours message is years old.
- Patients on the staff Wi-FiThe password was given out once and never changed, and clinical computers share the network with phones in the waiting room.
- Cameras that raise questionsStaff want to feel safe in the evening, and nobody wants a camera where care is given.
- Evening and weekend shifts with few peopleA side entrance, a delivery door and a parking area that one person cannot watch.
What a clinic or a care facility needs from its systems
Most clinics begin with one of these: the phones, the doors or the Wi-Fi. Each is installed without closing the clinic.
- Access controlStaff open the clinical area, the medication room, the records room and the server closet with a card or a phone. Rights follow the role and the schedule, and each opening is recorded.
- VoIP and business telephonyAn auto-attendant, queues and ring groups that share the calls between reception desks, routing by time of day, and extensions that work across several clinics.
- Enterprise Wi-FiA network for clinical devices and staff, another for patients with its sign-in page, both designed from a survey so that tablets and carts stay connected from room to room.
- Network security (IDS/IPS)A firewall, intrusion detection and prevention, separate zones for clinical systems, administration, guests and cameras, and secure access for practitioners who work from another site.
- Video surveillanceCameras at the entrances, the reception, the corridors, the medication room door and the parking. Positions are chosen with you so that consultation and treatment rooms stay out of view.
- Intercom and phone entryA video station at the staff entrance, the delivery door and the after-hours entrance, answered from the reception or from a phone.
- Structured cabling and LANOutlets in each consultation and treatment room, at the reception and at the ceiling for the access points, with a small rack that is locked, labelled and documented.
- Intrusion alarmThe clinic armed when the last person leaves, with a code or a card for each key holder and alerts to the people responsible.
- Commercial audio and videoScreens in the waiting room, background music with its own volume by zone, and announcements that reach the areas they are meant for.
- Water Leak Detection SystemA sensor and a shut-off valve for the rooms where water is used all day, and for the server closet and the equipment rooms below them.
- Cellular signal boostingMobile coverage for a clinic on a lower level or at the centre of a medical building, where staff and patients have no signal.
Work done between the last patient and the first
The clinic keeps its hours. We work in the evening, at the weekend or one room at a time.
- A visit outside consultation hours
We walk the public area, the clinical area and the back rooms with the administrator, and listen to how the reception handles a busy morning.
- A design that draws the line
The plan shows which doors are public, which are for staff, where cameras look and where they do not, and how a call travels from the first ring to the person who answers.
- Evening work, room by room
Cabling and devices go in after closing. Rooms are left clean and ready, and the clinical computers are back on the network before the first appointment.
- The switch on a quiet day
Phones and doors change over at a time you choose, with someone from our team present when the reception opens.
What the clinic administrator receives
- The call flow as programmed, in a form the reception can read and ask to change
- The list of doors, with who may open each one and when
- The camera plan, showing the areas covered and the areas deliberately left out
- The network diagram and the administrator access, for your IT provider
- Instruction for the reception staff and for the person who manages the cards
Care settings we work in
- Medical clinics and group practices
- Dental offices
- Specialist, imaging and rehabilitation clinics
- Care facilities and homes for seniors
- Veterinary clinics
- Medical office buildings
Related industries
Vega Security holds all the licences required for its work.
Questions from clinics and care facilities
Where do cameras go in a clinic, and where do they not?
At entrances, at the reception, in corridors, at the doors of rooms that hold medication or records, and outside. Not in consultation or treatment rooms, and not in washrooms. We set the positions with you, and the plan you receive shows both the covered and the excluded areas.
Can the phone system stop us from missing calls at opening time?
It can share the load. Calls wait in a queue with a message instead of ringing busy, and several desks answer the same line, so that a busy morning is shared instead of landing on one person.
Do you work with our clinical software?
No. We provide the network, the cabling, the Wi-Fi and the security that the software runs on, and we coordinate with its supplier or with your IT provider for what it requires.
We have several clinics. Can they share one system?
Yes. The same phone system, the same access cards and the same camera application can cover every site, with an administrator who sees them all and local staff who see only their own.
Can you install without closing the clinic?
Yes. The work is done in the evening and at the weekend, and anything that must be done during the day is limited to one room at a time, by arrangement with the reception.
Request a quote for your clinic or facility
Tell us what kind of establishment it is, how many sites, and what causes the most trouble today: the phones, the doors, the Wi-Fi or something else.
We reply by e-mail or phone and visit outside your consultation hours.
- Hours
- 24 hours a day, 7 days a week
- Office
- Montreal, Quebec